LIVE AUTOMATION 16
Customer Support + Ticket Routing
A live support workflow that classifies an issue, evaluates priority, routes the queue, saves the ticket, acknowledges the customer, and alerts the support team.
BUSINESS PROBLEM
The manual work this replaces
Support inboxes require repeated manual triage: read the message, decide category, judge urgency, choose a queue, create a ticket, acknowledge the customer, and notify the right staff.
LIVE WORKFLOW
What happens after one submission
Visitor submits a safe sample support request → PHP gateway validates it → n8n classifies the issue → evaluates priority and escalation signals → assigns the support queue → creates and saves the ticket in Google Sheets → sends the customer acknowledgement → sends the internal support alert → returns the recommended human action.
REAL EXTERNAL ACTIONS
Proof beyond the browser screen
Real Google Sheets ticket write; real customer acknowledgement email; real internal support alert; category, priority, escalation, and queue routing.
VERIFIED TEST
What the final test proved
The final verified urgent portal-down request was classified as Technical Issue, marked High priority, routed to Technical Support — Priority, set escalationNeeded to true, saved TKT-20260817-3SOZPX, and sent both customer and team notifications.
BUSINESS VALUE
Why a business would use it
Replaces manual inbox checking, ticket creation, issue classification, priority assessment, queue routing, customer acknowledgement, and internal notification.
SAFE BOUNDARIES
What remains under human or client control
Routing supports the support team; it does not claim to resolve every issue automatically. High-impact and security-sensitive cases remain directed to human review.
ARCHITECTURE
How the portfolio test reaches the workflow
Browser form → same-domain PHP gateway → authenticated published n8n workflow → business logic and external actions → structured response → live portfolio result. Private workflow URLs and authentication secrets remain server-side.
NEED A VERSION FOR YOUR BUSINESS?
The portfolio flow is designed to be replaced with your real systems and rules.
Client implementations can connect your website, CRM, inbox, database, team, APIs, and operating process while keeping the same automation architecture.